Com One Phoenix Radio

Dave · Joined: 15 Apr 2008 Posts: 25 Location: North Fork, Ca

I am tired of this radio. It frequently loses its wifi connection. I spend time finding a station that has the program on that I want to listen to and with in a few day I get the overloaded across the screen. I think we were sold a piece of junk.

With the purchase of the radio there was the implied, if not explicit, promise by Com One to provide a workable product, support and content. none are present.

I am an attorney and think that this is setting up to be a good case for a class action lawsuit against the manufacturer.

I would like to know your thoughts on this.

Thanks

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murphy0267 · Joined: 28 Dec 2008 Posts: 9

Dave,

I have been in the IT industry for over 20 years and have never encountered such poor "customer service" and product performance. I have given ComOne ample leeway in their lack of response to my contact attempts, but like you, I am tired of reconfiguring the radio (not to mention the batteries that have failed from day 1).

Count me in and let me know if you need assistance!!!

reject · Joined: 22 May 2009 Posts: 1

Cost bandwidth.

If the bandwidth is small that means not lot of people will get on. The BBC stop shortwave radio service to the states do to more bandwidth is needed.

You must make sure the radio link is good. Some time you will fine a good link go bad. There is a firmware update for radio and may help the battery problem on webpage. Do a search on the the radio to fine update.

The online software is able to talk to the radio. If they do software update may make the radio station links change. So go to the webpage and setup you account and get it talking to the radio.

So this is not the radio problem.
I wish get it working for car and sat radio will go byebye.

Mars Mug · Joined: 04 Aug 2008 Posts: 20

I have had no problems at all with the WiFi connection, playing for hours at a time. There are a great many factors that affect the quality of a WiFi connection so can you be absolutely sure it's the ComOne at fault, can you prove this?

Dave · Joined: 15 Apr 2008 Posts: 25 Location: North Fork, Ca

At this point, I cannot be absolutely sure that the product is the problem. However, one should remember that the product is not just the radio but includes the support, radio stations that are listed and communication. It would also include any other essential aspects of the product and service, explicitly or impliedly, that makes this product what it is supposed to be.

Some may not have problems or very few of them but there is an awful high percentage of users who had indicated their displeasure with this product. That is the first indication that something is wrong.

The next step would be to retain an expert or find any user who is an expert in this field and can conduct the necessary testing. If that points to a problem we can move forward.

The laws in California and includes causes of action for the usual fraud, negligence, or contract causes of action for breach of the implied warranty or explicit of merchantability or the. There are numerous other remedies that can be sought.

At some point we would want to talk to an attorney who specializes in this type of technology and in class-action suits.

I am still looking for input both positive or negative.

Mars Mug · Joined: 04 Aug 2008 Posts: 20

Dave · Joined: 15 Apr 2008 Posts: 25 Location: North Fork, Ca

You learn the information you mention by research and determine if there is supporting data in the public arena. The better way can be thru formal discovery. That is by making a demand for production of documents or/and send interrogatories. There may be other procedures to obtain this information from com one that I am aware of since I do not practice in that area.

How do know that that there is not a big problem. Look at the comments on this site and determine the ratio of complaints to I love this thing.

Mars Mug · Joined: 04 Aug 2008 Posts: 20

Dave · Joined: 15 Apr 2008 Posts: 25 Location: North Fork, Ca

You are absolutely right. A lawsuit like this is expensive because it is expert in intensive. It takes a lot of time and paperwork to prepare the case for trial. But that's why there is discovery from the other party. At some point, if the evidence doesn't develop then the ethical action is to dismiss your lawsuit.

An alternative remedy is for those who have had problems to file a small claims court case which usually has a maximum limit of $5000-$10000. That is plenty to cover the radio. However, generally you can check the secretary of state's office to determine who has been designated by the company to receive service of process.

Mars Mug · Joined: 04 Aug 2008 Posts: 20

Dave · Joined: 15 Apr 2008 Posts: 25 Location: North Fork, Ca

As you probably know the English common law is the basis for most of our common law here in the US. No better basis could there be. We have made one trip to London for 25th wedding anniversary and I would've liked to experienced some of your legal proceedings. Unfortunately, that was not too interesting to my wife. So, I didn't make it to any court proceedings.

As I have watched this topic developed I am beginning to conclude that either most people's problems with the radio are small or have been resolved. The basis for this is that so few people have indicated an interest in going forward this way.

Here in the United States we have just finished celebrating Memorial Day. This is a day of remembrance of all our service people who have died in war. Let us now remember all those who are still in harm's way and whose lives are in danger.

Long live the Queen and United States. And those French, we are still waiting to see how they turn out. Okay, have a sense a humor.

Mars Mug · Joined: 04 Aug 2008 Posts: 20